FAQ

  • Confirm correct placements at new site
  • Identify key functions are working ahead of first working day
  • Test IT and Telecommunications
  • In the week after the move, conduct a final sweep of the old site
  • Implement furniture disposal or recycling plan to ensure the site is ready for handover to landlord
The project manager should cover the condition of the old site to check that:
  • All waste and rubbish have been removed
  • Unwanted items have been disposed of
  • Professional cleaning has been arranged for the old premises
  • Any required minor repairs have been made to the premises
Unforeseen charges for crates after the move can be avoided by making sure your crates are all unpacked as soon as practicable. They should be recorded and stored for retrieval by Crest. It may be easy to lose track of the crates, which will incur extra costs if this task is overlooked.
  • The agreement for crate hire will specify a delivery date and a return date prior to the move date.
  • All employees should understand the deadline date for the return of the crates. Being aware that everything is to be unpacked before this date will reduce the extra costs of crate hire
  • If crates are missing on the day of collection, we will assess charges for additional collection and uplift costs in addition to the extra days’ rental charges
  • The crate reconciliation should be handled by the project manager. This designated person will have had to sign a consignment delivery note when the crates were deposited, and he or she will need to sign another when they are collected for return
Once the move is complete, test your equipment. Items such as telephones and machinery should be tested at the earliest point possible after the move. In addition to getting your IT specialists to check computer systems, consider organising a specialist to check equipment and machinery
Packing and unpacking boxes and crates can produce significant rubbish, especially with protective packing materials around equipment generating much of this waste. Special arrangements may need to be in place for the disposal of such waste for after the move. Crest Commercial Removals is happy to be of assistance regarding this.
Every company would like an easy move for their employees. This enables the functionality of the company to be consistent with production. Crest Commercial Removal offers post-move assistance until you are up and running to see that the process goes as smoothly as possible. This may include:
  • Unpacking and restoring files and filing systems
  • Technicians available on request at the consultation stage to co-ordinate moving or repositioning of desks and office supplies
  • Unpacking, stacking and clearing crates to holding areas
  • Crated hire reconciliation to avoid incurring extra charges
  • Allocate pre-booked assistance to key areas
  • Ensure all crates are collected from site to avoid unnecessary charges
  • Conduct ‘welcome briefing’ for staff
  • Issue Welcome Packs to staff
  • Complete formal de-briefs with project team and move company
This day is about action and requires various interrelated tasks executed within a tight timescale.
  • Communications: staying in touch is essential to all involved in the move, so where possible, everyone should have a mobile phone in hand
  • Appoint team leaders to interact with each other on behalf of all employees to ensure a successful move
  • It is important to reach somebody who is authorised to make any decision that needs to be made – so know who to call to get a decision!
Security briefing: remember to brief all your suppliers, contractors and staff regarding security considerations and arrangements
Employees generally pack individual workstations; however, Crest Commercial Removal Services will advise with respect to packing other items to ensure health and safety procedures are adhered to at all times. This will also ensure that:
  • We achieve a reduction of down time
  • Archive material is identified and packed in advance
  • Several days prior to the move day, we will deliver crates to allow sufficient time for packing working areas
  • For confidential documents, personal records, accountancy files, discs and sensitive information, security crates will be supplied
  • Empty crates are delivered in stacks of 10, nested for space economy
  • Crates can be used for packing most office items – files, paper work, books, desk and drawer contents. Crates hold approximately 2 feet of filing, or the equivalent of a four-drawer filing cabinet
  • Crates should never be placed on desks
Delicate items can be wrapped before placement in the crate
Unwanted supplies and equipment for storage, disposal or recycling will need to be identified by each department. The labelling plan can be extended to include these. Once items have been identified as waste, Crest Commercial Removals will arrange disposal upon request or as arranged during the initial consultation. This is also an ideal opportunity to have a good clear out:
  • Organise a ‘de-clutter’ day in advance. Issue large plastic bags to staff for the disposal of unwanted files and stationary
  • Extra assistance is available through Crest portage service to help with moving items and clearing work areas, if requested in the consultation
  • Lock all drawer-type filing cabinets, safeguarding and labelling the keys
  • Back up all computer files as required
Prepare a list of items not to be moved so your removal team has a checklist to refer to on move day. Crest Environmental Waste Disposal Services are certificated with the Environment Agency. The initial consultation is the ideal opportunity to discuss this option and request a quote.
Understanding the timetable for shutting down before hand is essential to the move being as free flowing as possible. Most businesses move during the weekend. Briefing staff before the move is key. Organise your team to plan and agree on the following:
  • The moving day arrangements
  • Labelling convention
  • Responsibilities of the packing plan
  • Equipment de-commissioning and re-commissioning
Timetable of move
  • Issue new site ‘key information’ pack to include Health and Safety details, Facilities and Parking
  • In the week before the move takes place, brief staff on labelling procedures
  • Check that all items to be moved are labelled
  • Brief staff on crate packing procedures
  • Arrange for additional manpower from Crest Commercial Removals if required
  • Display floor and room plans at both locations
  • Ensure fit-out contractors remove debris from new location
  • Ensure Removal Company arranges protection of vulnerable areas
  • Ensure adequate catering and toilet facilities are available for all on site during the move
  • Ensure inter-site communication is arranged for the move
  • Issue mobile phone contact number list during the move
  • Have move plan in hand and work to it
  • Monitor progress and ensure achievement of milestones
 Notify important entities of your planned move:
  • Royal mail
  • Leasing companies
  • Your bank
  • HM Revenue and Customs
  • Equipment suppliers
  • All suppliers
  • Customers
Ensure you address all issues, such as:
  • Organise re-printing
  • New stationary and business cards Brochures
  • Arrange access and parking for the move period
  • Arrange for lift engineer to be on standby at both locations
  • Arrange for security at both sites
  • Minimise staff concerns
Labelling is the responsibility of every employee, and the importance of this procedure cannot be stressed enough. Any oversights could have detrimental consequences to the effectiveness of your move.
 
Agree to the labelling conventions at your planning meeting:
  • It may be necessary to draw up an individual plan for each room if there are a large number of cellular offices, or if floor areas are large
  • All items to be moved are required to be labelled with the room and position numbers on each label and must correspond with the floor plan
  • Each item of furniture or equipment must be labelled in a manner that ensures that the label is in the correct position
  • The floor plans, workspace plans and the IT and telephone systems must tie in with your floor plans
  • Arrange for key personnel to be available to attend on move days
  • Make note of mobile telephone numbers of departmental representatives and IT helpdesk
  • Agree and confirm during the planning process
  • Review and rationalise items to be relocated
  • Complete a purge of unwanted and unnecessary items
  • Identify items for re-cycling, re-use or disposal
  • Agree labelling strategy in line with space plans
  • Issue labels and briefing notes to department heads on labelling conventions and procedures
  • Confirm final move dates
  • Communicate to all individuals and department heads on labelling conventions and procedures
  • Communicate to all individuals and departments in the move chain
  • Ensure crates are booked for delivery in the week prior to the move
  • Issue briefing note to department heads on packing procedures
Notify organisations of your change in contact details
To help your move go as smoothly as possible, a checklist of tasks to perform in the months before the move include:
  • Finalise new location search
  • Analyse potential HR, IT and telecoms issues
  • Appoint internal project manager and project team
  • Define, agree and document objectives, tasks and responsibilities
  • Confirm the timetable and deadlines
  • Define space plan for the new location
  • Agree with key department heads and communicate to teams
  • Appoint Removal Company
  • Utilise their specialist Move Manager within your project team
  • Arrange planning meeting with project team and move manager
  • Schedule regular planning meetings
  • Communicate move plan to department heads
  • Define move sequence, responsibilities, deadlines and actions
  • Communicate move plan to suppliers and service providers
  • Make contact with IT, Telecoms, Utilities and key Suppliers
Receiving feedback is healthy, so creating an order for such is helpful. When team managers have finalised the plan, they can inform all staff. Regulating this feedback process encourages constructive input and promotes staff morale by keeping everyone affected by the move informed and involved
Some furniture may be repositioned into the new premises from the old building. If, however, you decide to purchase new furniture/equipment, Crest can facilitate this task via Crest’s alliances with reliable and competitive companies who have enhanced the flow and continuity of relocations and enable Crest to assist our customers more comprehensively. We are confident these suppliers are as keen to provide the highest service and quality office furniture to our customers as Crest is.
IT specialists within Crest can design and/or support your new IT infrastructure. The wiring systems will be calculated with consideration of the floor plan proposals. Disseminating all the information regarding the decommissioning and re-commissioning of the infrastructure is a complex operation. Having specialists at hand will alleviate complications. The security of your business must not be compromised. You may want to commission Crest with some or all of these responsibilities and tasks.
Within each company department a list of materials used during the course of your company’s operations should be listed. Company stationary and marketing/advertising formats will need changing, including source files of contact details on computer systems, as well as printed material. Considerations to be addressed:
  • Are the changes cost effective?
  • Does the image of the company need changing or to stay the same?
  • Ensure someone can oversee this task if the company doesn’t currently have a specified marketing department.
Crest Commercial Removals specialises in business moves and offers specific advisors who can identify potential problems before they present any significant difficulties. Crest has vast experience and is able to steer you in the right direction. If your company has an internal specialist, it may be worth discussing the move with Crest.
Some of your office equipment may be leased; if so, you will need to contact the leasing company to discuss the move. It may be necessary that the leasing company’s remit is to move the goods themselves by contractual agreement, or they may approve your removal company to handle the items but require a representative to oversee it.
Within each area of the business, a move team representative is required to conduct a review of furniture and equipment. The itinerary should include:
  • Item name
  • Make
  • Model
  • Condition
  • Age
  • Configurations numbered and recorded
During discussions, it will be necessary to clarify which items are to be left or taken along to the new premises, and if necessary, what new purchases are required. Measuring all items of equipment and furniture required in the new premises needs to be done with precision; this helps the planning process for the move team and will be good ground work for all concerned with the move.
Your new premises may have been selected – now the schedule of works will need to be devised, taking into account the time management of the project, the items that are to be moved and solidifying the required budget. Contractors and suppliers will assist in this aspect, so you will need to contact and appoint them at this stage. The majority of businesses rely heavily on their telecommunications and IT systems optimum productivity. This area is pivotal for the move and should be the most important area to oversee and of paramount priority. IT and telecommunications systems generally dictate the floor plans within space planning, so attention to details is key for a seamless continuation of productivity from day one.
During initial meetings, the project team will discuss and agree to certain issues regarding the move, such as:
  • The move schedule/timeline – including deadline and objective dates
  • Overall responsibilities
  • Monitoring, documenting and evaluation reports
It is critical that the move’s success is dependent on the cohesion of the move team or project team; hence, the early set up of this team and the willingness to ‘own the project’ is vital to the complete success of the move.
The project manager will need to select personnel from the other departments to represent each area of business and to support the Project Manager. The Chair, although a senior manager, is not usually the project manager. Areas the project team will represent could include:
  • Sales & Marketing
  • Finance
  • IT
  • HR
  • Facilities & Operations
  • Quality Control
  • Packing
Other areas specific to your company may apply in addition to this list.
We suggest you select an internal project manager – they will be responsible for and accountable to the CEO/MD regarding the following topics:
  • Planning and coordinating all arrangements for the old and new premises, the move itself and the  settling in process
  • Devising and supervising the schedule for the move
  • Recognising any potential problems before they occur and monitoring all developments with evaluations
Reviewing and monitoring all expenditures regarding the move
Your business move will take a considerable amount of time and effort, which entails a certain degree of enthusiasm and excellent communication. To facilitate the move, an appointed team of your company staff will be selected to provide for your internal needs. The key team will be instrumental in overseeing every aspect of organisational tasks that the move will demand from you and your employees. The move team will be responsible for the circulation of information to the rest of the staff within your company. In delegating areas of responsibility, the move team can then distribute all tasks to selected staff members on your behalf. The move team should have a fundamental understanding of your company, within each department, and have an empathy regarding all tasks as well as issues that may transpire before, during and after the move. Senior managers are generally selected, although personnel with less service time could be considered, depending on experience and expertise.
Once we receive your online request, we will endeavour to return requests as soon as possible during office hours.
Crest has Public and Employees Liability & Indemnity Insurance to the value of £5 million.
For as long as you need. Crest will accommodate your requirements, regardless of duration. The period of storage ranges from overnight to long term.
We offer a weekly or monthly rate based upon the square footage used. A discussion to assess your needs at a competitive rate will ensure your costs are kept to the minimum for the duration. Longer-term storage is subject to discount on negotiation.
Explosive materials, firearms and any toxic/combustible materials cannot be stored within our premises, pursuant to law.
Crest's warehouse has state-of-the-art security systems. A record and floor plan of goods stored is kept up to date at all times. Goods can be tracked easily and accessed for hand-over.
Yes. Crest offers an unpacking service for your move. Porterage services are available through a regular contractual agreement or on an individual arrangement basis.
There are various sizes available. Your specific needs can be discussed in detail during the initial consultation meeting.
We endeavour to be as flexible as possible. If the delay is due to unforeseen issues regarding the new or existing premises, we will discuss the details and resolve the matter upon notification.
Our operatives will sign in with your company and then immediately begin the schedule of work, as compiled by our Move Manager.
Crest’s vehicles include: • 17.5 tonne vehicles • 7.5 tonne vehicles • Luton Vans • Panel Vans (small & large) • Mini buses • Tipper trucks
Crest will oversee all necessary arrangements for access and parking for its vehicles and any arrangements needed for crane hire and permits that should be required during your move. We also notify neighbours of any disruptions that may occur to their access prior to the move date, in order to alleviate any disruptions to others.
There is no specific time for an average quote, as they all differ according to individualised need. Generally, we make every effort to respond within 48 hours, unless additional information is required.
This depends on the size of your move, the premises – current and proposed – and the amount of equipment your company needs relocated. This will be discussed at the initial consultation meeting. Surveys can take from five minutes to an hour and a half.
We will arrange an appointment for the initial meeting to discuss all aspects of your move in detail before the planning begins. From this meeting, an estimator will provide you with a detailed, competitive quote. Upon approval, a move manager will then plan your move in detail, consulting and updating you every step of the way. We will also set dates in advance for the following tasks: • Crate delivery • Move date • Crate collection